Frequently Asked Questions

General

Skylight Booking is unique in that we do not take a commission on every show that we book for the artist. We book shows for a recurring monthly payment at four different pricing options, starting at only $99.99 per month. Each higher-paid option brings more booking requests sent to more venue contacts each month for the artist. With Skylight Booking, gone are the days of getting lost in internet searches for venues that you’ve never heard of, sending emails that get ignored, and paying booking agents a commission on each show. This is booking as it should be.

Learn more about what sets us apart from other agencies by visiting our The Difference page.

We currently only accept artists within the United States of America. As we expand our venue contacts overseas, we may reconsider.

We have an app currently in development that we aim to have on both the iOS and Android app stores in 2018, along with many new features to the website. This is just the beginning of the very exciting future of Skylight Booking.

Account

If you have forgotten your password or cannot access your account, you can reset your password here.

If you are unable to access your account after resetting your password, please contact us.

Yes, you can change your plan at any time on the “Account Info” page under the ‘Change Plan’ tab, or simply follow these steps:

1. Visit the “Cancel Plan” page.

2. Click ‘Submit Form’ to stop any further recurring payments of your current plan.

3. Select which plan you would like on the “Change Plan” page.

Yes, you can cancel your plan at any time on the “Account Info” page under the ‘Cancel Plan’ tab, or simply follow these steps:

1. Visit the “Cancel Plan” page.

2. Click ‘Submit Form’ to stop any further recurring payments.

You will still have access to that plan’s features until your billing cycle has ended.

Payments & Security

We use Stripe, which is one of the world’s most popular, secure, and easy-to-use payment gateways. Via Stripe, we currently accept VISA, MasterCard, American Express, Discover, JCB, and Diners Club.

We take user security & privacy is very seriously, and therefore we do not see or store any user’s financial data on or through our website & servers. Stripe acts as a protected bridge between you and Skylight Booking. Stripe only notifies us that the payment has been completed, and then access to your account is automatically approved based on your selected plan.

Refunds will not be provided for any subscription, excluding in the case of an immediate upgrade to another plan. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled at any point. In such circumstance, you will continue to have access to your Subscription until the end of the monthly billing cycle. Please note that each circumstance is unique and election to make any special accommodation in one instance does not create the obligation to do so in another.

If you request a refund in order to upgrade your plan to a higher subscription, we approve the refund process through Stripe immediately after the second payment is accepted. However, the process may take up to 5–10 business days to be deposited back into your account. Skylight Booking does not handle the payment or refund process, as they get securely handled between Stripe and your bank. As a result, we cannot “rush” or push your refund along, as we have no control over the process timeframe which is determined by Stripe and your bank. It is important to know that in no other cases will refunds be issued.

The Process

We recommend booking at least 3–5 months in advance. Many venues book around 3 months in advance, with
some of the more trafficked venues booking 6–12 months in advance. You will most likely not get any shows
scheduled if you put the current month of your subscription as the month that you are looking to perform. For
example, if you created your account in February, do not put any dates in the month of February as your available
touring dates. In this example, we would recommend putting your available performances dates as the month of
either May, June, or July for the best results. Artists will schedule very few performances, if any, should they put any
time frame sooner than 3 months in advance of their current date as their “available dates” in the “Book a Tour”
submission.

Our four paid plans each allow different time frames for you to schedule your available performance dates. We recommend putting the full extent that your plan will allow for your availability, ensuring that your available dates do not exceed one month (or two months, as long as the time frame does not exceed 30 days) in your “Book a Tour” submission.

We would not recommend expanding past one month of available dates per month of subscription service, as we don’t want to spread the artist too thin. For example, if in one single month an artist has 20 venues that accept the booking request and schedule a performance, then we don’t want to have to make 20 performances fit into a 4-or 6-month window, as that would force the artist to only play about 1 show per week for around 5 months. It would be more beneficial for the artist to try to make those 20 shows fit into a 1 month window, so that they are guaranteed consistent performances for every working day of the month. We usually focus on booking shows only for one single month in the future after the order is placed—to try to take advantage of all the time that we can while getting the artist as many shows in as consistent a time frame as possible.

The typical structure of booking agencies relying on taking a percentage of the artist’s payout does more damage to the artist than most people realize. It especially damages artists whom the agency doesn’t even represent. Learn more about how we have made artists more successful by not fitting in, by visiting our Why? page.

Booking

We currently book performances at venues in all 50 United States, and Washington D.C.

No. Skylight Booking is unique in that we do not take commissions on each performance for our artists. Our monthly recurring fee allows us to book as many performances for you as a personal booking agent would, but inexpensively, and without taking a percentage of each payout for every show. Learn more about why we are structured this way by visiting our Why? page.

No. Skylight Booking is solely a booking agency. While some more expensive booking agencies do handle promotion and advertising for the artist, Skylight sticks to one thing and does it very well. If we added more tasks that we handled for the artist, then we would be forced to compromise on our industry low prices, which goes against everything that we work for at Skylight Booking. Skylight Booking is unparalleled in how we provide the artist with income without gouging them for the services that artists have grown accustomed to struggling to afford. We have found it best to let the artist’s advertising team and the venue’s advertising agencies work together on promoting their performances.

No. Skylight Booking handles the service of finding and contacting specific venues at which the artist has the best chance of performing. Once we get the artist’s information in front of our lavish list of venues in the states in which the artist is interested in performing, and we get interest from a venue who wants to schedule the artist for a performance, then we put the talent buyer in direct contact with the artist or the artist manager. From here, the artist is free to negotiate price, travel expenses (if applicable), stage plot, tech rider, and any other needs that they may have for each performance.

Response time varies from venue to venue, and artist to artist. It all depends on the talent buyer and how urgently they feel the need to schedule each artist. Skylight Booking cannot force talent buyers to respond in a timely manner. The response time could be minutes to days to months. Sometimes talents buyers take a while before they respond to their inquiries. That is not necessarily a reflection on the artist, it’s just the nature of the industry. Just because show responses don’t come immediately, it doesn’t mean that they aren’t coming.

There are many reasons why you may not get responses. We recommend following this list to ensure your best chance of securing events. You may also try one of our higher-tiered Artist Accounts to better your chances, as more venues get contacted for booking requests with each larger plan, which strengthens your chances.

Be sure to give the appropriate information when sending your inquiry, and fill out your Artist Profile to your fullest ability. This includes your social media profile links, your website (if applicable), and any special credentials and media
coverage about your act. We recommend following this list to ensure your best chance of securing events.

When a talent buyer confirms the scheduling of our booking requests, you will receive an email from confirmations@skylightbooking.com detailing the venue name, show time, set length (if applicable), venue address, and venue contact information.

To make sure your confirmations are not being sent to your spam folder, you can add Skylight Booking to your address book.

Artists

We book many types of performers and artists. We successfully book full bands, solo musicians, spoken-word artists, poets, dancers, pastors, public speakers, comedians, magicians, illusionists, and live performance painters.

The team at Skylight has successfully scheduled performances for artists of almost every genre for years. We book Acoustic, Alternative, Americana, Blues, Classical, Country, Cover-band, Dance, DJ, Electronic, Folk, Fusion, Gospel & Religious, Grunge, Hard Rock, Heavy Metal, Hip-Hop/Rap, Indie, Instrumental, Jazz, Metal, Pop, Progressive Metal, Punk, R&B/Soul, Reggae, Rock, Singer/Songwriter, Ska, and Techno artists all over the United States.

No. We take user security and privacy very seriously, and therefore only allow single email address and user names to be used once on Skylight Booking. As an artist manager, you may manage multiple accounts on our site, but each artist must have their own paid account.

Venues / Talent Buyers

We have over 48,000 venue contacts, which include music venues, bars, clubs, festivals, fairgrounds, churches, and universities.

The venues that we book with prohibit us from giving their information to artists due to our exclusive agent policies with those venues and talent buyers. These venues book through us, not artists, and we cannot guarantee that they won’t get unwarranted solicitations from artists if we give out their names and contact information. Our partners are protected under their individual policies and we must abide by them, as we take our venue partners’ security and privacy very seriously. We appreciate your understanding.

If you have the time, we recommend looking up information on exclusive agent policies and you will understand why venues have and enforce these policies.

Yes, we would love to add your venue to our premier database. Fill out this form to be added to our Venue Contacts.

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